We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elite Estate (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eliteestate.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My pets have very fine hair. One of the problems with this is that their hair quickly gets everywhere - like the sands of Tatooine. At first only the dog liked it, because his sole purpose in life is to bring me pleasure. So, even if it feels like a cheese grater, he's going to smile and wag his tail because it pleases me. Then my cat, came over and wanted to know what all the tail wagging and smiling was about. He plopped down between us and begged for me to use the glove on him. So I did. I'm pretty sure my cat is into some BDSM, because the harder I rubbed him the more ecstasy appeared on his face. Soon I had a glove full of gray hair that I wadded up and made into a Trump toupee for him. Then my rabbit got into the fray. Yes, I said I own a rabbit. It's normal. The rabbit, too, has very fine hair. She got between the tail-wagging dog, and the perverted cat so that I could use the glove on her. She did not make ecstasy faces or wag her tail (I'm not sure if rabbits can wag their tail). But she seemed pleased with the results. I say pleased because she remained glued to the spot while I rubbed her with the glove. It could also be that she was simply terrified and frozen with fear, but I prefer to think that she was enjoying the free glove massage. At the end of the evening I had three large piles of fur and three happy pets. I want to use this glove on other things, like strange dogs and homeless people; but I may wait to do that late at night when no one is around.
My cat doesn’t like to be brushed and this mit doesn’t help with that, but it does make it easier to get a few paases in before she claws her way off my lap. You would think that some mild brushing would feel good, but who can figure with cats? I read the reviews for this glove beforehand and now that I’ve actually used it, they seem whiney to me. “It’s hard to get the hair off the glove.” Yeah... that’s what makes the thing work. Sheesh. “The glove ripped when I put it on.” How hard did you yank on it? Are you a former Mr. Universe? “The glove didn’t fit.” Either your hands are like sausages or you’re a giant, because the glove is large (my hands aren’t small) and, having lived with your hands all your life (presumably) you would know beforehand whether this was a recurring problem that you had. Over the course of a couple weeks, I hope to put a real dent in my cat’s excess hair problem.
I have a long haired Maine coon cat and he absolutely LOVES this! Literally begs for it as you can see in my video! And I'm getting waaaayyyy more hair off than the standard brushes ever could!
AMAZING. I love this mit. It's a bit big for my hand but the velcro wrist strap keeps the mit secure. I highly recommend this product to anyone with cats. It's easy to use, easy to clean, and the cats love it
Incredible product. I'm brushing my cat every day sometimes twice a day! My cat sheds like crazy!!! I'm going to buy another so that I can keep it just in case. My cat was vomiting hair all the time. She hasn't vomited since I began using this glove!!! Well worth the money. Truly happy with my purchase!! Thanks!!
This glove is perfect for our one kitty who hates to be brushed. Our family recently added kitty number three, a big beautiful long haired Maine Coon who despises being brushed or bathed. It was such a struggle as fine cat hair started taking over our life. Honestly, I did not think this grooming glove would work, but let me just say it is wonderful. Our kitty Nicki just loves the feeling it gives him, and we love the astounding amount of kitty his hair that is now in the glove and not on every surface in our home. Thank you wonderful seller. We LOVE this glove.
I love it, the cat loves it. Admittedly at first Stevie was having NONE of it. She ran away and I had to basically trick her with treats to get her to let me use it on her. Now all I have to do say wanna get brushed, wave the glove and coax her up on the table. She's ready 9 times out if 10, because well, that's cats. She purrs the whole time and will lay on each side so I get them both. She struggles with furballs badly and I feel like this helps bc it's unreal how much fur it pulls off her. Also it's good for removing fur on fabric surfaces. Just have the vacuum hose ready to suck up what it scrapes off.